Case Study: WirelessCar streamlines Jira-ServiceNow collaboration with Exalate

How WirelessCar Uses Exalate to Streamline Collaboration with Leading Automotive Brands

WirelessCar, a provider of connected digital services for automotive brands, needed to streamline their collaboration with major automotive manufacturer customers. Their process for handling customer tickets from ServiceNow into their own Jira was inefficient and time-consuming, relying heavily on email and a portal. They engaged Riada, an Atlassian solution partner, who recommended the Exalate integration platform to address this challenge.

Using Exalate, Riada implemented a secure synchronization between the customers' ServiceNow instances and WirelessCar's Jira. This solution automated the ticketing process, eliminating emails and allowing each party to work autonomously within their own system while keeping data intact and traceable. The result was a significantly more efficient workflow, saving time and resources and leading to high customer satisfaction. Consequently, WirelessCar has expanded its use of Exalate to create a network of interconnected partners.

WirelessCar

Daniel Miks

Atlassian Solution Expert