Case Study: Türkiye Sigorta achieves real-time supplier sync and saves time with Exalate

How Turkey’s Biggest Insurance Company Uses Exalate to Promote Real-Time and Seamless Synchronization with Suppliers

Türkiye Sigorta, Turkey's largest pension and life insurance company, faced challenges with vendor collaboration as they were completely dependent on a supplier's Jira instance. This dependency meant they had no control over their ticketing data, could not archive their ticket history, and lacked the flexibility to modify their system to meet changing requirements. They sought a solution that would grant them autonomy over their data synchronization.

The company implemented Exalate to create a seamless and flexible synchronization between their internal Jira instance and their supplier's. The solution provided Türkiye Sigorta with full control over what data was shared and how it was synchronized, eliminating their dependency. By using Exalate, they saved significant time and effort by managing tickets in a single system, resolved system bugs with the help of Exalate's support, and gained the autonomy to decide which tickets to handle internally or send to their supplier.

Türkiye Sigorta

Onuralp Öznalbant

Information Security Officer