Case Study: Qualco cuts incident resolution time with Exalate

How Qualco Used Exalate To Cut Down Average Incident Resolution Time

Qualco, a software and technology company, faced a challenge syncing data between its customer support team using Jira Service Management and its development team using Azure DevOps. Their manual processes, reliant on emails and spreadsheets, were inefficient for managing over 100 daily data entities. They needed a robust integration tool to automate and streamline this workflow.

The vendor Exalate provided the solution with its script-driven integration platform, which connected Jira and Azure DevOps. Using Exalate’s customizable scripting engine, Qualco automated the syncing of fields and comments, cutting down average incident resolution time. This resulted in faster reporting, improved customer satisfaction, and smoother collaboration between teams, saving significant time by eliminating manual data transfers.

Qualco

Danilo Simic

Atlassian Engineer