Case Study: Open GI streamlines internal workflows with Exalate

How Open GI Used Exalate to Streamline their internal Workflows while leaning on Top-Notch Support

Open GI, a leading UK and Ireland insurance technology partner, faced challenges with internal collaboration after migrating its customer service to Jira Service Management. Teams were siloed across Jira Service Management, Jira Software, and Azure DevOps, requiring manual ticket creation and updates that wasted significant time and resources. To overcome this inefficient and error-prone process, they turned to the vendor Exalate for a solution.

Exalate provided an integration solution that automated synchronization between Open GI's three platforms. This eliminated the need for manual ticket updates and provided teams with a clear, real-time view of issues and statuses across systems. The implementation by Exalate saved the company time and money, streamlined internal workflows, and was supported by what the client described as top-notch assistance for configuring complex sync scenarios.

Open GI

Howard Kenny

Process Improvement Specialist