Case Study: Netguru reduces license costs and streamlines team collaboration with Exalate

How Netguru Uses Exalate to Significantly Reduce License Costs and Connect DevOps with their ITSM & Business Team

Netguru, a digital innovation consulting company, faced challenges synchronizing its internal DevOps team with over 100 commercial projects in Jira. Their growth team also wanted to use Jira Service Desk for ticketing, but the per-agent licensing costs were prohibitively high for a team of its size. They needed a solution to connect these environments without incurring significant expenses.

By implementing the Exalate integration between Jira Software and Jira Service Management, Netguru found a highly flexible solution. Exalate allowed them to sync tickets and specific fields between systems, enabling the growth team to use standard Jira accounts instead of costly Service Desk agent licenses. This strategy resulted in a 95% reduction in their monthly Service Desk costs. Furthermore, Exalate automated ticket syncing for the DevOps team, significantly increasing their productivity and ensuring seamless cross-team collaboration.

NetGuru

Piotr Radtke

Senior Project Manager