Case Study: SPK and Associates saves 5 hours per engineer weekly with Exalate

How MSPs Like SPK Save 5 Hours Per Engineer Every Week With Exalate

SPK and Associates, a women-owned engineering and IT services company, faced challenges with miscommunication and inefficiency while providing Managed Service Provider (MSP) support to its clients. When working with a specific customer, mysherpas, the manual process of checking tickets across their separate Jira instances was time-consuming and error-prone, leading to missed tickets. SPK sought a Jira integration solution to overcome these inefficiencies.

SPK implemented the Exalate integration to automatically sync specific tickets from their customer's Jira instance into their own. Using Exalate's advanced scripting capabilities, they customized data mappings and automated workflows. This solution saved their engineers approximately 5 hours per week, eliminated missed tickets, and improved operational visibility. The success with mysherpas led SPK to become an Exalate partner, scaling these integration services to other clients and achieving a 25-40% reduction in time to resolution.

SPK and Associates

Carlos Almeida

Vice President of Engineering