Case Study: LF Logistics streamlines call center workflows with Exalate

How LF Logistics Uses Exalate to Streamline Processes Between Their Call Center and Support Teams

LF Logistics, the logistics arm of the Li & Fung Group, faced a significant challenge in maintaining seamless communication between its internal Jira system and the parent company's ServiceNow-based help desk. This disconnect risked information loss and inefficiencies within their critical supply chain operations. To solve this, they turned to the vendor Exalate for a real-time integration solution between the two platforms.

By implementing Exalate, LF Logistics achieved a seamless, real-time sync between Jira and ServiceNow, allowing teams to collaborate as if they were on a single system. The solution from Exalate delivered substantial cost savings by eliminating the need for additional ServiceNow licenses and reducing maintenance expenses for the call center. This ensured efficient workflow management and provided the foundation for continued operational harmony following the company's acquisition by Maersk.

LF Logistics

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