Case Study: DPG Media boosts productivity and streamlines Zendesk-Jira workflows with Exalate

How DPG Media Used Exalate To Consolidate Workflows and Teams While Navigating Hypergrowth

DPG Media, a rapidly growing media company, faced a significant challenge after acquiring another company. The newly integrated team used Zendesk for customer care and IT, while DPG Media's existing teams used Jira. This created a disjointed workflow where an IT employee had to waste hours manually copying data from Zendesk to Jira. To solve this, they turned to the vendor Exalate and its integration solution.

Exalate provided a flexible and secure synchronization solution between Zendesk and Jira, replacing an inadequate free plugin. The implementation was successful with hands-on support from Exalate. This automation freed the IT employee from manual data entry, allowing them to be transitioned into a new, productive role as a product owner, thereby maximizing the company's return on investment and streamlining their workflows.

Dpg Media

Maarten Cautreels

Dpg Media