Case Study: Quorum Cyber enhances cybersecurity operations with Exalate

How a Leading Managed Security Service Provider Enhanced Cybersecurity Operations with Exalate, Integrating 500+ Tickets Monthly

Quorum Cyber, a global managed security services provider, faced the challenge of integrating its customer security portal with its clients' service desks without requiring direct access to those external systems. They needed a way to synchronize security tickets like incidents and vulnerabilities in near real-time, allowing customers to work within their own familiar environments while avoiding the high resource cost of building and maintaining a custom API-based integration themselves. This led them to seek a solution from Exalate.

Exalate provided an Integration as a Service (IaaS) solution that offered the necessary real-time synchronization and deep customizability for each customer's unique setup. The results for Quorum Cyber were significant, including syncing over 500 tickets monthly, a major increase in external integrations, and a 60% rise in customer demand for service desk integrations. The Exalate solution enabled faster response times and empowered customers, all while keeping data securely segregated.

Quorum Cyber

Michael Fowler

Engineering Lead