Case Study: Evofone achieves faster, AI-powered customer support with Exairon

Evofone Digital Transformation AI-Powered by Exairon

Evofone, a major distributor of mobile communication products and services in Turkey, faced challenges in handling thousands of daily customer support requests. Their legacy system struggled with high query volume, limited automation, and a lack of integration across digital channels like WhatsApp and web chat. To meet rising customer expectations for fast and reliable support, they partnered with Exairon to implement its AI-powered Customer Experience Automation Platform.

Exairon's solution was deployed in just two weeks, creating a hybrid human-AI support model that autonomously handled 38% of daily digital interactions. This significantly reduced operational costs and improved customer satisfaction through faster response times. The platform streamlined workflows by enabling seamless sharing of documents and information, allowing Evofone's support staff to focus on more complex cases.

Evofone