Case Study: Kargoist achieves 24/7 instant customer support with Exairon

The AI Assistant designed on the Exairon Platform, Kargoist, is now available via WhatsApp Channel

Kargoist, a corporate freight transportation company, faced a significant volume of operational inquiries at its call center and sought to improve customer experience by providing 24/7 instant support. To achieve this, they partnered with vendor Exairon to implement an AI-based virtual assistant and a hybrid live chat system using the Exairon Platform.

The solution, an AI assistant on the WhatsApp channel, was integrated and tested within one week. The Exairon Platform enabled the assistant to handle nearly 80% of the monthly call volume of over 50,000 inquiries completely autonomously, with the remainder managed through its hybrid human-AI support. This resulted in a major increase in operational efficiency and productivity for Kargoist.

Kargoist