Case Study: CNR Expo streamlines customer communication and boosts engagement with Exairon

CNR Expo’s Transformation Journey with Exairon

CNR Expo, a leading Turkish trade fair organizer, faced significant communication challenges. Their manual process using WhatsApp for high-volume customer messaging was inefficient, time-consuming, and lacked the real-time routing capabilities needed for prompt inquiry resolution and international support. They turned to the vendor Exairon for a solution to streamline these processes.

By implementing Exairon's customer experience automation platform, specifically its corporate WhatsApp integration, CNR Expo revolutionized its operations. The solution enabled them to effortlessly send over 10,000 messages daily, intelligently route inquiries to the correct departments in real-time, and serve international participants. This resulted in a notable boost in customer engagement and satisfaction, while also saving significant time and resources for their 500-person team.

CNR Expo