Case Study: Bausch + Lomb achieves faster, more efficient optical store communication with Exairon

Bausch + Lomb Ushers in a New Era of Ordering WhatsApp with Exairon

Bausch + Lomb, a global healthcare company, faced challenges with manual and inefficient communication with its network of optical stores. Traditional methods led to delayed responses and an inability to measure satisfaction. To digitize and automate this process, Bausch + Lomb partnered with Exairon to implement a WhatsApp-based communication system.

Exairon provided an advanced AI platform that integrated with Bausch + Lomb's internal systems, including its ERP and logistics infrastructure. The solution automated responses, enabled proactive notifications, and facilitated end-to-end ordering via WhatsApp. This resulted in significant time savings for support teams, faster response times for stores, and the establishment of a scalable, data-driven digital communication channel for Bausch + Lomb.

Bausch + Lomb