Case Study: Ingenico reduces backup windows and eliminates tape with ExaGrid

Ingenico cuts backup windows to 6 hours with ExaGrid

Ingenico, a global leader in payments acceptance solutions, faced significant challenges with its backup process. The company's use of tape and disk storage was unreliable, requiring eight man-hours of troubleshooting per week and causing backups to run continuously, often interfering with the workday. Seeking a better solution, the company evaluated several vendors and chose ExaGrid for its tiered backup storage.

By implementing ExaGrid, Ingenico achieved a dramatic improvement. Backups that previously ran around the clock now complete within a six-hour nightly window. The solution's reliability and increased data retention allowed Ingenico to eliminate tape entirely. The IT team no longer spends time troubleshooting, and ExaGrid's customer support has been highly effective. The director of IT reported that backup has transformed from an arduous task into a process they simply expect to work.

Ingenico