Case Study: Platinum Protection Systems achieves 24/7 camera and recorder reliability with Exacq Technologies' exacqCloud

Platinum Protection Systems - Customer Case Study

Platinum Protection Systems faced repeated incidents where customers lost critical video because cameras or recorders were down, and small customers lacked time to monitor their systems. To move from manual, periodic checks to real-time oversight, Platinum deployed Exacq Technologies’ exacqCloud to gain a single interface for monitoring all customer surveillance equipment.

Using Exacq Technologies’ exacqCloud, Platinum integrated more than 1,000 cameras into a continuous health dashboard with instant alerts, scheduled remote software updates, and no special network configuration. The vendor’s solution let Platinum detect a seven-camera outage at a bus terminal and dispatch a prepared technician within minutes, and ensured 24/7 reliability for a 300+ camera campus with four recorders—resulting in faster, lower-cost service, more service agreements and measurable prevention of lost video.

Platinum Protection Systems

Michael Terrizzi

Owner