Case Study: Ednetics achieves continuous video-security health monitoring and faster, lower-cost service with Exacq Technologies

Ednetics - Customer Case Study

Ednetics, a technology provider for the educational and public markets and an exacqVision Elite dealer, faced the common challenge of missed video evidence when cameras or recorders went offline. To prevent incidents where no video was captured, Ednetics adopted Exacq Technologies’ solutions — including the exacqVision VMS/NVR and the exacqCloud monitoring service — to gain continuous visibility into camera and recorder health.

Exacq Technologies’ exacqCloud gives Ednetics a centralized dashboard, real-time alerts, and baseline notifications so two team members can scan systems daily, verify camera aim/focus and warranty status, and route issues to tier II support within minutes. With more than 150 recorders and nearly 9,000 cameras connected to exacqCloud, Ednetics has reduced downtime risk, enabled proactive advanced replacements, introduced new service contracts with remote diagnostics and scheduled software updates, and generated additional revenue through improved managed services.

Ednetics

Dave Teague

Director, EdneticsProtect™