Case Study: Pearl Healthcare increases census by 43% with ExaCare AI

Pearl Healthcare increases census by 43% with ExaCare AI

Pearl Healthcare, a provider operating 14 skilled nursing facilities in the Chicago area, faced significant operational challenges due to an unreliable admissions CRM. Their previous system suffered from frequent crashes and poor integration with multiple referral platforms, which buried critical communication in emails and lacked centralized visibility for regional leadership. This unreliability consumed excessive management time and hindered their ability to efficiently process a high volume of daily referrals.

By implementing ExaCare AI's platform, which includes the Admissions Screener and Insurance Verification products, Pearl centralized its intake process from four different referral sources into a single, reliable system. The solution provided real-time visibility for leadership and dramatically improved the team's response time and efficiency. As a result of working with ExaCare AI, Pearl achieved a 43% increase in census in their second quarter, a 23% improvement in the number of referrals reviewed within 20 minutes, and a 2.6x increase in their referral-to-admit win rate.

Pearl Healthcare