Case Study: Exceptional Living Centers boosts admissions and census with ExaCare AI

Exceptional Living Centers boosts admissions 32% with ExaCare AI

Exceptional Living Centers, a skilled nursing operator with 10 facilities across the Midwest, faced a challenge with its manual and time-intensive referral review process. Despite having a strong, centralized intake system, the team spent significant time bouncing between portals and documents, with the risk of missing critical details in complex, multi-page referrals. They partnered with ExaCare AI to implement its Admissions Engine and Data Center products to reduce this clerical burden and accelerate decision-making.

By using ExaCare AI to generate organized referral summaries and centralize the workflow, the team drastically reduced review times. This solution led to a 50% reduction in time spent on straightforward referrals and significant increases in key metrics: a 26% rise in accepted referrals, a 32% increase in conversion rate, and a 17% higher win rate. Ultimately, ExaCare AI helped drive a 31% growth in average daily census and a 40% increase in overall referral volume for the customer.

Exceptional Living Centers