Case Study: Humboldt achieves greater efficiency and customer service with EWS Group's MoversSuite

Humboldt cuts training time from 6 weeks to a few days with EWS Group

Humboldt, a moving and storage company, was hampered by outdated DOS-based legacy systems. Their order entry was paper-based and prone to errors, requiring six weeks of staff training and shifting focus from customer service to system management. They partnered with the EWS Group to overcome these operational challenges and improve efficiency.

EWS Group implemented its MoversSuite software alongside Microsoft Dynamics GP. This streamlined processes, slashing order entry training from six weeks to a few days and enabling customer service reps to manage 15-20% more moves annually. The EWS Group solution provided accurate financial insight, contributing to a 17% increase in revenue per employee and allowing Humboldt to become a more profitable and customer-focused business.

Humboldt