Case Study: Tennessee Manufacturing Company achieves streamlined service requests and reduced maintenance overhead with eWorkOrders

Manufacturer Streamlines Service Requests and Preventive Maintenance

A Tennessee-based manufacturer of standard and specialty laboratory glass operating a 225,000 sq. ft. facility with ~420 employees faced a chaotic, paper-and-verbal work request process. Requests came in via face-to-face, phone, voicemail, email and handwritten notes, producing inconsistent responses, reactive maintenance, lack of visibility into workload and tasks, and no reliable metrics for allocating maintenance overhead or prioritizing work.

The company implemented eWorkOrders, a web-based CMMS with customizable service forms, mandatory fields, equipment-linked work orders and centralized assignment/tracking accessible from phones, tablets and PCs. The system delivered clear workload visibility, accurate maintenance labor allocation that improved product costing and pricing decisions, reduced maintenance costs through better training and coordination, and boosted department morale — all with low capital and IT requirements.