Case Study: Global Biopharmaceutical Corporation achieves faster response times and higher customer satisfaction with eWorkOrders

Global Biopharmaceutical Corporation - Customer Case Study

A global biopharmaceutical corporation running hundreds of clinical trials worldwide needed a way to consolidate maintenance and asset information across many sites. The company required an intuitive, easily accessible system for both technical and non-technical staff, with mobile access to work orders, manuals and historical data so teams could quickly retrieve information and respond to requests.

They deployed eWorkOrders across multiple locations with a smooth rollout; internal subject-matter experts adopted the platform and recommended it to other departments. The easy customer-request page, real-time dashboards and reports enabled technicians to respond within minutes, improving visibility, saving time and money, and significantly increasing customer satisfaction, with responsive support from the eWorkOrders team.