Case Study: Food & Beverage franchise (400+ restaurants) streamlines maintenance and reduces downtime & costs with eWorkOrders

Controlling and Managing Maintenance for Over 400 Franchises Using eWorkOrders CMMS Software

Operating more than 400 quick‑service restaurant franchises (KFC, Pizza Hut, Taco Bell, Tim Hortons, A&W and Long John Silver), the district’s small maintenance team — led by Maintenance Director Jim — needed a scalable, easy‑to‑use CMMS to manage repairs, preventive maintenance, parts and reporting across many sites. Their priorities were fast access to work‑order status, labor and material costs, equipment history, documents/photos and integration with accounting, all without heavy customization.

They implemented eWorkOrders with hands‑on support from their account manager, using features like preventive maintenance scheduling, mobile access to manuals and photos, parts tracking, dashboards and automated email notifications. The result was smoother operations: reduced equipment downtime, lower labor hours and expenses, faster repairs, improved communications with franchisees, higher adoption and simpler reporting for budgeting and oversight.

Food & Beverage

Jim

Maintenance Director