Case Study: HighNote Labs scales customer success with eWebinar

HighNote Labs - Customer Case Study

HighNote Labs, a real estate tech SaaS company founded by veteran real estate professionals, needed a better way to onboard and train the growing number of agents signing up for its platform. Founder Mark Choey was handling all sales and onboarding himself, which was unsustainable for a small team with limited time and resources. HighNote chose eWebinar to help deliver training and support at scale.

With eWebinar, HighNote Labs was able to automate repetitive webinars for onboarding, sales, and customer success, while giving agents the flexibility to attend sessions on their own schedule, including nights and weekends. eWebinar’s 24/7, self-scheduled format removed time-zone and availability issues and helped HighNote scale its customer experience and sales process without adding live overhead. The result was a more efficient process, better agent onboarding, and a stronger path to customer success and referrals.

HighNote Labs

Mark Choey

Founder