Case Study: Gem saves 1,000+ hours and scales onboarding with eWebinar

Gem - Customer Case Study

Gem, a SaaS recruiting platform in San Francisco, struggled to onboard its growing number of SMB customers and new enterprise users at scale. Before using eWebinar, Customer Success Program Manager Ren Blake and the team were spending much of their time repeating the same onboarding demos for new accounts.

Using eWebinar for recurring training sessions and onboarding webinars, Gem was able to automate much of that education while still keeping sessions personalized. The result was a 50% faster ramp time for new accounts and more than 1,000 hours saved per year in meetings and client prep work, with eWebinar’s Slack integration helping the team monitor chats and respond quickly.

Gem

Ren Blake

CS Program Manager