Case Study: ActivePipe scales customer training and saves time with eWebinar

ActivePipe - Customer Case Study

ActivePipe, a real estate tech and SaaS company, needed a better way to train its growing base of agents, teams, and brokerages without overloading its customer success team. Before adopting eWebinar, Cameron Brown and his team were running at capacity and couldn’t keep up with one-off Zoom trainings or in-person sessions for every new customer.

With eWebinar, ActivePipe created automated, interactive webinars for customer onboarding, internal training, product releases, and enterprise-specific education, while routing live questions into Slack for quick responses. The result was a scalable training program that saves the team tons of hours, lets customers learn on their own schedule, and keeps attendees engaged through the end of the session.

ActivePipe

Cameron Brown

US Dir of Customer Success