Case Study: a door-to-door residential waste collection services company reduces costs and missed collections with Evreka

Evreka’s client who serves tens of thousands of households in Pakistan has achieved an 89% reduction in missed bins

The customer, a door-to-door residential waste collection services company, faced significant operational challenges due to its reliance on manual processes and lack of digitalization. Keeping track of residents and collection vehicles was difficult, leading to missed collections, inefficient planning, and high communication costs from an overburdened call center. The company turned to vendor Evreka for a digital solution.

Evreka implemented its comprehensive software suite, including the Engagement Module, Asset Management, and a Customer Portal, to digitize operations and store resident information. By utilizing Evreka's route optimization algorithms and Field Work mobile app, the company dramatically improved its service fulfillment. The results were substantial: a 75% reduction in call center costs, an 89% decrease in missed collections, and a 65% reduction in the total managerial time spent.