Case Study: RXBenefits achieves scalable unified communications and advanced contact center insights with Evolve IP

RXBenefits Gains Business Insights With Advanced Contact Center and Scalable Unified Communications

RXBenefits, a Birmingham-based pharmacy benefits firm experiencing rapid growth, faced an aging Digium Switchvox phone system that couldn’t scale and a contact center lacking advanced reporting, analytics and remote-work support. With regulatory and market pressures increasing demand, the company needed a reliable, scalable communications platform and an integrated cloud strategy to ensure business continuity and better customer service.

Evolve IP implemented its OneCloud UCaaS with Salesforce and proprietary-app integrations plus SD‑WAN Cloud Connect for guaranteed QoS, higher speeds and lower costs. The overnight migration moved 200+ users and the contact center with minimal disruption, delivering redundant, scalable communications, improved analytics and remote-work support, along with a roadmap for future cloud services like DaaS, disaster recovery and IaaS.

RXBenefits

Nathan Holman

Vice President of IT