Case Study: MarshBerry achieves unified, always-on communications and improved productivity with Evolve IP

MarshBerry Enhances Communications System to Better Serve Clients and Business Users

MarshBerry, a growth consulting firm serving the insurance industry, needed to replace multiple outdated phone systems when its vendor abruptly discontinued service across several offices just months before end-of-life. IT Director Bryan McMullan faced a compressed, high-risk timeline during a busy fourth quarter and required a cloud-based, user-friendly unified communications solution that would integrate with the firm’s recently implemented Microsoft Dynamics CRM.

MarshBerry selected Evolve IP and implemented a cloud unified communications platform (including OSSmosis, UC1 and Cloud Connect) on schedule, consolidating telecom under one provider. The deployment delivered unified dialing across offices, voicemail-to-email, CRM integration, advanced hunt groups, bonded internet redundancy, simplified administration, stronger support, scalability and measurable cost efficiencies—without any unplanned service interruption.

MarshBerry

Bryan McMullan

IT Director