Case Study: JW Marriott Venice achieves 5-star guest experience with Evolve IP cloud PBX

JW Marriott Venice - Customer Case Study

Evolve IP, together with BroadSoft and hospitality specialist Fourteen IP, helped the JW Marriott Venice modernize guest communications with a European-ready hosted PBX tailored for hotels. Facing guests who carry multiple devices and expect seamless, secure connectivity, the hotel needed a reliable, scalable solution that would protect guest data, simplify operations, and support future rollouts across properties.

The team delivered a cloud PBX that provides open, mobile, secure and seamless voice and collaboration services—integrating handsets, softphones, video, chat and conferencing while working with existing business apps. The deployment reduced complexity and costs, enhanced coverage and mobility, and improved communication and productivity, enabling JW Marriott Venice to maintain a 5-star guest experience.

JW Marriott Venice

Cristiano Cabutti

Director of Sales & Marketing