Case Study: The Palm Restaurant Group achieves uninterrupted operations and major cost savings with Evolve IP

Evolve IP provides business continuity,improved phone services and boosts cost savings for The Palm Restaurant Group

The Palm Restaurant Group, a Washington, D.C.–headquartered fine-dining chain with 27 locations, was facing frequent downtime, unreliable on‑premise phone hardware, slow support and fragmented vendor contracts just as its telecom agreement was expiring. Those issues harmed customer service, continuity and operations, and managers even began signing disparate contracts that increased complexity and costs.

Working with a consultant, The Palm migrated to Evolve IP’s virtual private cloud—implementing HPBX, the Evolved Call Center, WAN/T1 and fiber access, backup/DBR, and Polycom handsets—over a 15‑month phased rollout. The result: no unplanned downtime (including during major storms), simplified vendor management, predictable billing, lower CAPEX and energy costs, improved telecom features and staff training, and markedly better support and business continuity.

The Palm Restaurant Group

Kelly McCardle

IT Director