Case Study: Pharm/DUR achieves unified, reliable communications and a seamless office move with Evolve IP

Evolve IP Prepares Pharm/DUR to Move Onward & Upward

Pharm/DUR, a Philadelphia-based pharmacy audit firm serving over 15 million covered lives, outgrew its aging analog phone system as headcount and call volume exploded from under 10 employees to 100+. Facing a move to a new office and needing greater data bandwidth and call-management capabilities, the company required a modern, unified communications solution that could scale with rapid growth and support remote work.

Evolve IP delivered The Evolved Office IP PBX, Evolved Receptionist, a dedicated T1 with managed firewall, and vFax, installing everything with no downtime on move‑in. The new system improved voice and data speeds, enabled call logging and reporting, advanced call routing (sim ring, find‑me/follow‑me), and voicemail‑to‑email—boosting employee productivity, simplifying vendor management, and future‑proofing Pharm/DUR’s communications.