Case Study: Credit Union 1 achieves consolidated cloud communications, streamlined call center operations, and $4,000/month savings with Evolve IP

Credit Union 1 Streamlines Call Center Processes with Cloud-Based Communications Solutions

Credit Union 1, a member-owned financial institution serving 26 branches across Illinois, Indiana and Nevada, faced degraded member service and rising maintenance burdens from 16 incompatible phone/PBX systems. The disparate systems made cross-branch call transfers difficult, increased outsourcing and IT workload, and risked missed calls during peak times or outages.

By adopting Evolve IP’s OneCloud unified communications and cloud contact center, Credit Union 1 consolidated its phone systems onto a single, cloud-based platform that enables seamless call transfers, dispersed call-center continuity, real-time queue monitoring and easier IT management. The move reduced maintenance and monthly communications costs (about $4,000/month), improved member reachability with no busy signals, and provided scalable, predictable communications and stronger disaster recovery.

Credit Union 1

Michael Hirt

VP Information Systems