Case Study: BP Business Solutions achieves YoY growth and higher productivity without new hires with Evolve IP UCaaS & CCaaS

BP Business Solutions Achieves Business Efficiency While MaintainingGrowth and Increasing Productivity with Evolve Contact Suite

BP Business Solutions, a nationwide leader in waste & recycling, equipment rental, commercial cleaning and landscaping based in Chalfont, PA, needed a communications platform that could scale with growth and provide detailed insight into call quality and agent performance. Their previous hosted phone vendor applied a one-size-fits-all approach and lacked automation, KPI monitoring and the reporting needed to manage increasing call volumes.

By partnering with Evolve IP for UCaaS and CCaaS, BP implemented automated contact routing, multichannel engagement (call, text, email) and real-time performance dashboards. The solution delivered measurable KPIs and live visual data, enabling BP to maintain year-over-year growth without increasing staff, reduce new-hire costs, and improve operational efficiency and scalability.

BP Business Solutions

Dale Wetherill

Chief Information Officer