Case Study: Lyric Opera of Chicago achieves frictionless, high‑volume security screening (1,600+ guests in 30 minutes) with Evolv Express (Evolv)

Lyric Opera of Chicago Gives the Evolv Express® Accolades for Its Security Screening Performance

Lyric Opera of Chicago needed to introduce unobtrusive, high‑volume security screening for a large, often elderly audience while minimizing false alarms and ensuring guests were seated before curtain. After seeing the technology in use locally, Lyric Opera selected Evolv and its Evolv Express® screening system to meet those requirements.

Evolv deployed three Evolv Express systems (two dual‑lane and one single‑lane) along with Evolv Cortex AI® and Evolv Insights®, provided day‑of support and staff training, and helped optimize entrance flow. The Evolv solution enabled screening of more than 17,000 patrons with an alarm rate under 10%, the capacity to process over 1,600 guests in 30 minutes, faster secondary checks, no negative patron feedback to date, and portable systems plus analytics that improved operations.

Lyric Opera of Chicago

John Yelen

Senior Director of Facilities