Case Study: Houston Toyota Center achieves faster, fan-friendly security for 1M+ guests annually with Evolv

Houston’s Toyota Center Scores With Evolv by Delivering an Improved Fan Screening Experience

Houston Toyota Center, home of the NBA’s Houston Rockets, faced the challenge of screening more than 1 million guests a year while improving throughput and the fan experience. Seeking to replace cumbersome walkthrough metal detectors with a faster, less invasive solution that maintained consistent security across games and concerts and minimized entrance footprints, the venue partnered with Evolv, deploying Evolv Express systems along with Evolv Insights and the MyEvolv portal.

Evolv implemented eight Evolv Express units, configured Evolv Insights reports, and trained Toyota Center staff through Evolv Academy and on-site support, with ongoing customer success management. The deployment delivered measurable results: the arena now screens 1M+ visitors annually with faster, more family-friendly ingress, reduced negative fan survey responses, consistent processes across event types, a smaller screening footprint, and improved operational efficiencies thanks to Evolv.

Houston Toyota Center

Doug Hall

General Manager