Case Study: EQC Hotel & Casino achieves rigorous weapons detection, frictionless guest experience, and halved screening staff with Evolv

Emerald Queen Casino Doubled Down on Evolv Express® and Hit the Jackpot

EQC Hotel & Casino, part of the Puyallup Tribe’s Emerald Queen operations in Fife and Tacoma, needed a security screening approach that preserved rigorous weapons detection without the long queues, intrusive searches, or aesthetic drawbacks of traditional metal detectors. The team sought a touchless, high-throughput system that would improve guest experience, reduce secondary screenings, and allow redeployment of security staff — and selected Evolv’s Evolv Express® solution with support from channel partner Velasea.

Evolv deployed 11 Evolv Express® systems (4 in Fife: 2 dual-lane, 2 single-lane; 7 in Tacoma: 2 dual-lane, 5 single-lane) backed by Evolv Cortex AI™ and Evolv Insights™ plus configuration, training, and a ConOps playbook. The Evolv implementation eliminated screening bottlenecks at events, cut the staff needed for screening to roughly half what magnetometers would require, reduced secondary searches, and gave EQC a single analytics dashboard for staffing and performance — delivering measurable security gains while maintaining a superior guest experience.

EQC Hotel & Casino

David Yerbury

Director of Security