Case Study: a leading UK motor insurer achieves faster claims triage and garage coordination with EvoluteIQ Agentic Automation

Leading UK Motor Insurer reduces manual email triage by 91% with EvoluteIQ

A leading UK motor insurer faced significant operational challenges due to the manual processing of over 20,000 monthly claims emails and the inefficient telephone-based coordination of repairs across a network of 900+ garages. This resulted in delays, rework, and a lack of visibility into claim statuses. To address this, they partnered with EvoluteIQ to modernize their claims operations.

EvoluteIQ implemented its Agentic Automation platform to automate email triage and transform garage communications. The solution used AI agents to classify emails, validate information, and automate routing. For garages, it introduced automated status checks and intelligent reminders. This resulted in a 91% reduction in manual email work, a 97% improvement in associate productivity, and a 90% reduction in delays, creating a scalable framework for end-to-end claims coordination.