Case Study: a leading printing solutions company boosts profits and customer satisfaction with EvoluteIQ IoT automation

Leading Printing Solutions Company - Customer Case Study

A leading printing solutions company sought to transform its business model by shifting to a fixed-fee plus usage plan for leasing its printers and centralizing its global maintenance operations for greater predictability. To address this challenge, they partnered with EvoluteIQ and leveraged its intelligent business automation platform, which incorporated features like Process Flows, Data Flows, and ML Flows.

EvoluteIQ implemented a holistic solution that included developing web and mobile applications and using predictive AI to analyze over 600 real-time signals from the printers. This EvoluteIQ-powered system enabled efficient preventive maintenance and automated processes. The results were significant, including a 20% profit increase in the first year, a 40% reduction in SLA breaches, and a 60% improvement in customer satisfaction.