Case Study: a leading financial services company achieves faster loan disbursal and improved customer experience with EvoluteIQ

Leading Financial Services Company - Customer Case Study

The leading financial services company faced declining loan disbursement rates, primarily due to bottlenecks and a lack of sophisticated credit risk insights in their application processes. To overcome this challenge, they partnered with EvoluteIQ and leveraged its intelligent business automation platform, utilizing features such as Process Flows, Data Flows, and ML Flows.

EvoluteIQ initiated a process consulting engagement, which included creating a new machine learning-based credit risk scoring framework and implementing automation with a focus on high-value tasks. This solution delivered a 35% improvement in loan disbursal from a faster turnaround time and less conservative lending, a 67% improvement in customer experience and loyalty, and a 43% improvement in the stable cost of capital and risk profile.