Case Study: Experian improves Mosaic usability and engagement with Evolut

Experian improves comprehension, usability and engagement with Evolut

Experian, a global leader in information services, faced a challenge with its flagship Mosaic product. The tool's powerful capabilities were hindered by an antiquated and convoluted user interface that limited user engagement and effectiveness. Evolut was tasked with transforming the Mosaic interface into a more user-friendly platform without compromising its robust functionalities.

Evolut's solution centered on extensive user research to understand user needs, which informed the development of wireframes refined through stakeholder workshops and end-user feedback. The vendor created a range of new user interfaces for Experian that resulted in significant improvements in comprehension, usability, and engagement for the digital product.

Experian