Case Study: Ministry of Interior Citizenship & Business Department achieves nationwide e‑Governance transformation and 1000% revenue growth with Evince Development

Ministry of Interior Citizenship & Business Department - Customer Case Study

The Ministry of Interior Citizenship & Business Department engaged Evince Development to digitize and consolidate more than 60 manual e‑Governance processes into a single platform, eCitibiz. The customer faced major challenges around scale (serving Nigeria’s ~190 million citizens), disparate form fields and dependencies, UI/UX design, cybersecurity, large databases, bulk notifications and unified payment processing for services like marriage registration, citizenship, business permits and expatriate quotas.

Evince Development delivered eCitibiz as a modular online portal with unified registration flows, online/offline document submission, centralized payment (bank/POS/Remita), notification and administration tools, and integration of 60+ modules for the Ministry. The implementation automated approvals and back‑office workflows and drove measurable impact: a reported 1,000% increase in revenue, roughly $10 million in revenue and a user base reaching about 12.5 million, significantly streamlining operations for the Ministry of Interior Citizenship & Business Department.

Ministry of Interior Citizenship & Business Department