Case Study: a leading insurance company reduces MTTR with Eviden’s SyntBots automation solution

Revolutionizing service delivery with IT Ops automation

The leading insurance company, a UK-USA based firm with over 40,000 employees, faced challenges with inefficient manual IT processes. These included infrastructure monitoring, server provisioning, and service request fulfillment for their global service desk. The company engaged vendor Eviden to streamline these operations using their SyntBots IP automation solution.

Eviden implemented its SyntBots platform to automate monitoring, ticket enrichment, and remediation. This solution integrated with 20 enterprise tools, which significantly enhanced service delivery. The results for the insurance company included a 40% reduction in mean time to repair, the automated processing of 12,000 tickets monthly, and monthly effort savings of 2,100 hours. Eviden's solution led to improved system availability, service quality, and end-user satisfaction.