Case Study: a US-based global financial services provider increases efficiency with Eviden’s process discovery and automation solution

Global financial services provider increases efficiency with Eviden's automation solution

A global financial services provider faced challenges with outdated, inefficient process documentation and a manual, non-standardized method for identifying automation opportunities across its numerous business lines. To achieve a holistic analysis for its business transformation, the company partnered with Eviden to leverage their SyntBots Process Discovery tool and Signavio.

Eviden implemented a solution that used SyntBots to record processes and generate detailed maps, while Signavio provided a 360-degree view for continuous monitoring. This resulted in the creation of over 10,900 process maps and a more than 30% reduction in subject matter expert efforts for knowledge management. The project also yielded a three times faster turnaround time for developing the knowledge repository, significantly increasing efficiency for the client.