Case Study: Madrid City Council achieves faster municipal services with Eviden RPA

Eviden's RPA Project Revolutionizes Madrid City Council Services

The Madrid City Council, the governing body for the Spanish capital, was looking to bridge the digital divide and significantly improve the service processing times of its municipal services to enhance the citizen experience. They invited bids for a digital transformation project to achieve this goal. The vendor Eviden was selected to implement a solution using Robotic Process Automation (RPA).

Eviden implemented an RPA project, deploying eight robots to automate and streamline key administrative processes. This solution resulted in a 50% reduction in processing time, allowing staff to focus on higher-value tasks. The automation notably improved the speed and accuracy of services, such as resolving traffic penalty claims in two weeks and verifying scholarship requirements in under four hours, leading to an enhanced experience for Madrid's citizens.

Madrid