Case Study: Eastern European Bank improves customer service and onboarding with Eviden

Eastern European Bank Uses Data to Better Serve Customers

Eastern European Bank, one of the largest banks in its region, sought to harness AI and data to better understand its customers and move beyond manual processes. Partnering with Eviden, the bank aimed to leverage more data types to improve customer service and modernize its operations.

Eviden built a new data lake platform on Amazon Web Services to centralize and process the bank's data. This solution replaced fully manual identity verification, improved customer onboarding, and unlocked insights from millions of past unstructured client interactions. The partnership with Eviden accelerated the bank's data and AI competencies, allowing it to generate clear business value and enhance regulatory compliance.