Case Study: a prominent automotive financial services company achieves faster customer service and automation with Eviden on AWS

Automotive Financial Services Company Migrates Customer-Facing Operations to AWS

a prominent automotive financial services company was struggling with outdated mainframe technology that was hindering its expansion and ability to deliver quality customer service. They partnered with Eviden to develop a comprehensive digital transformation strategy to overcome this challenge.

Eviden implemented an iterative, API-led approach to migrate the company's customer-facing operations to Amazon Web Services, utilizing services like EC2, RDS, and S3. This solution, which included serverless operations with AWS Lambda, reduced customer request processing time by 60% and automated 73% of online customer service requests. Eviden's management of the transition also successfully diverted 39% of customer service calls to new online portals.