Case Study: a premier package delivery company cuts average handling time with Eviden's Bot Command Center

Automation in Bot support reduces average handle time for logistics provider

a premier package delivery company was facing significant inefficiencies due to its manual, 24/7 monitoring of over 100 production bots. This process led to a high average handle time, an increased mean time to investigate issues, and a reduced mean time between failures. To overcome this challenge, the company partnered with Eviden.

Eviden deployed its IP Bot Command Center, an automated monitoring solution that uses AI for issue identification and remediation, along with real-time KPI dashboards. This implementation by Eviden resulted in a 30% reduction in average handle time, a 60% reduction in mean time to investigate, and a 40% increase in mean time before failure, while also eliminating the need for round-the-clock staffing.