Case Study: FlightHub reduces fraud and chargebacks with Evervault 3D Secure

FlightHub cuts fraudulent chargebacks by 33% with Evervault

FlightHub, a Canadian online travel agency, faced significant costs and fraud challenges from chargebacks in their complex payment environment. To meet new requirements and reduce fraud, they partnered with Evervault to implement its 3D-Secure (3DS) solution for strategic authentication.

Evervault's flexible 3DS solution allowed FlightHub to implement a sophisticated two-pronged strategy, including a fail-on-challenge flow for good customers and using 3DS data to train their fraud detection model. This resulted in a 33% reduction in fraudulent chargebacks and saved approximately 65 hours of manual review work per quarter, significantly cutting costs and improving security.

FlightHub