Case Study: Caisse Mutuelle Socio-Médicale (CMSM) achieves smarter medical claims management with Everteam

Automated Data Management System with Everteam, A Comprehensive Solution like no other

Caisse Mutuelle Socio-Médicale (CMSM), a Lebanese non-profit organization serving more than 50,000 customers, was struggling with growing volumes of medical claims and paper-based records. The manual archiving approach created high operating costs, slow service delivery, demotivated employees, and limited control over business operations, prompting CMSM to seek help from Everteam and its data capture and document management solutions.

Everteam implemented a solution combining everteam.capture, everteam.document, and an embedded universal document viewer to digitize claims, centralize content, and manage the full document lifecycle securely. As a result, CMSM reduced physical storage costs, improved productivity and customer service, minimized manual errors, and gave management better visibility through interactive dashboards, while ensuring authorized access and retention control for medical claim documents.

Caisse Mutuelle Socio-Médicale (CMSM)