Case Study: Cisco achieves resilient, proactive supply chain risk management with Everstream Analytics

Cisco achieves robust, proactive approach to supply chain risk

Cisco, working with DHL Service Logistics across 19 countries in Asia-Pacific, needed a more proactive way to manage supply chain risk and protect service operations from unexpected disruptions such as transport delays, flooding, and typhoons. Cisco turned to Everstream Analytics and its supply chain predictive analytics platform to improve visibility into potentially disruptive events and strengthen planning, communication, and response across its service logistics network.

Everstream Analytics provided location-level risk analysis, real-time incident monitoring, and a single integrated portal for Cisco’s Logistics Support Center in Singapore, enabling instant alerts and more structured response coordination across teams. As a result, Cisco could identify shipments at risk, hold them at safe locations during severe weather, inform customers earlier, and manage both major disruptions and smaller incidents more effectively, improving resilience and customer confidence.

Cisco

Daniel Stewart

Senior Manager